EXCHANGES AND RETURNS
Is there a charge for requesting an exchange or return?
Exchanges and returns at peterlouis.com are always free of charge, you just have to pay for shipping.
How long do I have to make an exchange or return?
If you are not completely satisfied, you may exchange or return your purchase by having it postmarked within 18 days from the original date of purchase.
Peterlouis.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
How can I make an exchange or return?
Please contact our customer service.
Once I have exchanged an item, can I return the new item?
Yes. You can return it within 18 days of the e-mail confirming shipment of the new order.
Can I exchange or return any item?
Returned items must be unused, unworn, unwashed and undamaged. We do not accept items that have been worn or altered. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments.
When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 3 days after we receive the item, depending on your bank.